Conversational & AI-native Experience Designer | UX Engineer

FarrukhSarwar

selected work

I design it.

I ship it.

Farrukh Sarwar

I design conversational and AI-native products, and the enterprise platforms around them, CRM, ERP, field-sales and analytics tools, for fintech, Web3, AI and healthcare teams. Then I build the front end in React so the design survives contact with production.

Twelve years in, the job is still the same: find the real problem, decide in writing, then ship. I have led design for a Web3 studio, headed the front-end and UX department at Tkxel, and founded a UX practice that grew from 5 to more than 40 people. Today I run UX delivery at reloadux, where a design system and its React components leave my hands together.

Open to senior and lead roles in conversational and AI-native experience design, product design, UX engineering and design engineering, in Barcelona, remote across Europe, or with relocation inside the EU.

Based in Barcelona, authorised to work in the EU. Available to start within 15 days.

One Click ContractorTradezellaInspheretkxel
Addo
Nitro LeagueAvogtal
Ineo
reloadux

what I do

on a product team

(1)

Product & UX design

Discovery, research, information architecture, flows, prototypes and usability testing, from conversational AI assistants to CRM, ERP and field-sales back offices. I write the problem statement and the success criteria before I open Figma, and I keep the scope decisions.

(2)

Design systems & UX engineering

Tokens, components, Storybook, and the React, Next.js and TypeScript code that matches. At Tkxel I built the organisation-wide design system from zero: 200+ components, 85% adoption across four product teams, project setup time cut by 60%.

(3)

AI-native experience design

Conversational and agentic patterns, trust and confidence states, human-in-the-loop review. Plus an AI-assisted design-to-code workflow with Claude, Cursor and Codex that turns a Figma library into production components in days rather than weeks.

how I work

01

Discover

Getting from an assumption to evidence about the real problem. A founder session, a competitor scan taken from the record rather than the marketing page, and interviews where the concept is described last and the current behaviour first.

02

Define

Turning raw research into a decision about what to build and what to cut. The highest leverage phase in any project, and the one that gets skipped most.

03

Design

System first, screens second. Tokens and components before any screen is drawn, so a late brand change costs a values swap instead of a rebuild.

04

Validate

Finding out what is broken while it is still cheap to fix. Test the hardest screen, not the demo path.

05

Build

The phase most designers hand off at. I do not, and it is the reason the process holds together. Accessibility lives inside the build, not at the end of it.

06

Ship and learn

Shipping is the middle of the process, not the end. The metric that says whether the product works is decided before the screen that captures it is drawn.

Where I do not use AI

AI removes about a third of my calendar time and none of my decisions. I keep final scope decisions, accessibility sign-off, and running interviews and test sessions for myself. What I do with the time it gives back is a second round of user interviews, which is the thing that used to always get cut.

Farrukh working at a desk

EXPERIENCE

reloadux

UX Delivery Lead

Aug 2023 to present

Directing UX delivery for client products, from research and information architecture through to shipped React and Next.js front ends. Leading AI-native experience design, including chat, assistant and copilot patterns, and an AI-assisted design-to-code workflow that hands engineering production-ready components, tokens and documentation alongside Figma.

Nitro League

User Experience Lead

Jan 2022 to Aug 2023

Owned design strategy for a Web3 racing metaverse: personas, journeys, prototypes and usability testing with Concept Art, Unity3D, Marketing and Game Economy teams. Designed and built the marketing site and led front-end development of the Nitro Arcade web app in Next.js.

Tkxel

Senior UI/UX Consultant & Front-End Engineer

Jul 2018 to Jun 2022

Progressed from front-end engineer to UX lead over four years. Headed the Front-End and UI/UX department, set design process, design-system and accessibility standards, and built the organisation-wide design system: 200+ components, 85% adoption across four product teams.

netnock

Web & Mobile UI Developer

Aug 2014 to Jun 2018

Designed website and mobile UI and built it as responsive HTML and CSS, CMS templates and hybrid mobile apps.

Earlier career

Web & UI Designer

2013 to 2016

Al-Terk Solutions in Dubai, Aims Vision in Lahore and ADDO+ on contract: brand, web and visual design foundations across agency and in-house teams.

crafting with these

Design

Figma (Auto Layout, Variables, Dev Mode), FigJam, Miro, design tokens, component libraries, Storybook

Code

TypeScript, React, Next.js, Node.js, Tailwind CSS, REST APIs, Git, responsive and mobile-first builds

Research

User interviews, usability testing, quantitative UX research, A/B testing, heuristic evaluation, analytics-informed iteration

AI

Conversational and agentic UX, prompt engineering, AI-assisted design-to-code with Claude, Cursor and Codex

Accessibility

WCAG 2.2 AA, EN 301 549 and the European Accessibility Act, inclusive design

Languages

English (native), Urdu (native), Spanish (learning, A2)

education

Master's Degree

Information Technology University (ITU), Lahore

BS Computer Science

COMSATS Institute of Information Technology, dual degree with Lancaster University, UK

certifications

Google UX Design Professional Certificate

Google

Design for AI

Interaction Design Foundation

Data-Driven Design: Quantitative Research for UX

Interaction Design Foundation

The Practical Guide to Usability

Interaction Design Foundation

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Farrukh Sarwar